Grounded AI support and moderation for Discord
It answers member questions in a thread with links to the exact source, and hands off to your team instead of guessing. The same install tracks invite campaigns and runs AutoMod, raid and scam defense, tickets, onboarding, server logs, and your help center.
Continue with DiscordThe Problem
The Solution
Knowledge Base
Connect pages, sitemaps, status pages, PDF, Markdown and text files — plus Notion and Zendesk on paid plans. No retraining or manual tagging.
3 of 3 sources shown.
Product docs
url
Ready
1,204 passages
help.thea.gg
sitemap
Ready
862 passages
Setup FAQ
faq
Building
Ready
210 passages
Grounded Answers
Every reply links to the exact source it came from. Below the confidence threshold, Thea hands off to your team instead of guessing.
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Can I move my server config to a new bot account without losing roles?
Yes — export the config from Settings, then import it on the new account. Roles and channel mappings carry over automatically [1].
Analytics & Insights
Track what gets asked, what gets answered, and where your docs fall short — so the knowledge base improves every week.
Visibility
3
Answer outcomes tracked
30d
Activity by day and channel
Thea separates answered, declined, and escalated questions, breaks activity down by channel, and records member feedback. Your team can improve the sources that need it instead of guessing from anecdotes.
Weekly
Staff digest with unresolved questions and emerging knowledge gaps
Capabilities
Search pages, sitemaps, status pages, uploaded files, Notion, and Zendesk as one knowledge layer for your server.
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Maya2m ago
How do I connect our docs site?
TheaAPPjust now
Paste the sitemap URL under Sources — it syncs and stays fresh automatically.
[1] Docs · Sources[2] Guide · Sitemaps
A member asks, Thea finds the right passages and replies in-thread with citations — in seconds, no commands needed.
Draft answer
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@moderatorsPingedFull context attached
Uncertain answers never ship. Thea scores every draft, pings the right moderator, and hands over full context.
Every message is routed by confidence: high scores get answered, low scores escalate, and chatter is left alone.
Connect web pages, sitemaps, PDF, Markdown and text files, status pages, Notion, and Zendesk. Paid plans add scheduled re-syncs.
Beyond Answers
Answering is the loudest part of the job, not all of it. Everything below is in the same install, configured from Discord or the dashboard — nothing to bolt on.
Discord’s native rules, then flood and scam-link heuristics, then the moderation API, then an AI pass that reads the rules you wrote. Each severity gets the action you pick.
Quarantined messages land with Approve and Uphold buttons. Warn, timeout, kick, ban, purge, and lock commands share the same member record and escalation ladder.
Detect join surges and content storms, challenge newcomers, and connect suspicious links, attachments, QR codes, identities, and cross-channel campaigns before they spread.
Members open a private channel from a panel. Thea answers from your docs first, tags category, urgency, and sentiment, routes to the right role — then backs off when a human replies.
Send message, member, join, moderation, server, voice, and ticket events to separate staff channels. Toggle every event and keep message copies inside your Discord.
Turn your knowledge base into a searchable help center with collections and articles — hosted for you, or on your own domain. Discord and the web answer from one source.
Greet newcomers, grant a role after raid verification, and collect onboarding answers in a staff channel without storing those answers in Thea.
Send rich announcements from Discord or the dashboard, schedule recurring posts on paid plans, and give staff reusable replies with autocomplete.
Measure Discord invite campaigns from gross joins through 7- and 30-day retention, with attribution coverage kept visible. Track support trends and knowledge gaps alongside them.
Security & Privacy
TLS everywhere; integration credentials sealed with AES-256-GCM. Your content is never used to train foundation models
Postgres row-level security scopes every row to your server — one community can never read another’s data
Question transcripts age out by plan. Removing the bot starts a 14-day deletion clock; event copies posted to your Discord log channels stay under your control
FAQs
Have more questions?
Reach out to our friendly support team
Talk to usThea is an AI support and community-operations bot for Discord. It answers member questions from the sources you connect, cites the exact passages it used, and hands off when it is not confident. The same install also tracks invite campaigns and runs layered moderation, raid and scam defense, tickets, onboarding, server logs, analytics, announcements, saved replies, and a public help center.
Individual web pages, sitemaps, status pages, and PDF, Markdown, or text files. Paid plans also connect Notion and Zendesk and add scheduled re-syncs; every plan can refresh a source manually.
Every draft answer is scored before posting. Below your confidence threshold, Thea stays silent or pings the right moderator with full context instead of guessing.
It runs in layers: Discord’s native rules, then heuristics for floods, mass mentions, invite spam and scam links, then the moderation API, then an AI pass that judges borderline messages against the rules you wrote. You choose what each severity does, from logging only up to a timeout. Kicks and bans are only ever reachable through an escalation ladder you configure yourself, never from a single message, and everything is rate-limited so a misconfiguration cannot empty your server.
You can route message edits, deletes, bulk deletes and invite posts; member roles, avatars and names; joins and leaves; bans, unbans and timeouts; channel, role, emoji and server changes; voice joins, moves and leaves; and ticket activity into separate staff channels. Every event has its own switch. Message copies go straight to channels in your Discord server and are not archived in Thea’s database.
No, but you can keep one. Thea opens a private channel per request from a panel, answers from your docs first, tags category, urgency, and sentiment, and routes to the right role — then steps back once a human replies. If you already run Ticket Tool or similar, point Thea at that category instead and it will answer inside those tickets.
Fix it once from the dashboard or right in Discord. The correction becomes the verified answer from then on, and Thea cites it for future questions.
No. Thea only answers messages routed as genuine questions in the channels you allow. Chatter, memes, and off-topic messages are left alone.
